PhD In People, Systems and Services in Leeds United Kingdom | University of Leeds

We recognize that the quality of care individuals receive within intricate health and social care systems hinges on the professionals operating within them. We understand that healthcare work requires thoughtful engagement, and that patient outcomes are shaped by the training, ethical principles, assessments, and clinical choices made collaboratively by healthcare providers and support staff. While technological advancements and research findings are frequently proposed as remedies for healthcare challenges, implementing these solutions isn't automatic. Successful adoption relies on both the intended users and recipients of these innovations, as well as the environments where they're applied. Technological progress, novel approaches, resource allocation, and evidence-based methods represent social dynamics as much as technical or intellectual ones - we study these socio-technical interactions and their effects on healthcare systems, patients, and communities.

By examining how professionals operate within (and experience) service systems - including their thought processes, evaluations, decision-making, and technology utilization - we can develop and assess methods for enhancing these systems to better serve the public. This also empowers the workforce to address growing demands and shifting population needs. Our research employs diverse qualitative and quantitative methodologies to build this comprehensive understanding.