Toronto,
ON,
Canada
Type
Public
Degrees offered
Bachelor's Degree
Ontario College Certificate in Contact Centre Operations in Ottawa Canada | Centennial College
Centennial College
|
Ottawa Canada
Visit institution website
for more information
Qualification
Bachelor Degree
Languages
English
Delivery Mode
On-Campus
Tuition (2025)
CAD
16,649
(c. USD11,949.75)
Attendance
Full-time
Full-time Duration
6 months
The Business School provides multiple learning formats for incoming students across all programs. Options may consist of self-paced online learning, live virtual classes, blended approaches, and traditional on-campus sessions, with availability during evenings and weekends.
Within just 14 weeks, the Contact Centre Operations program equips you with essential skills to begin a career as a customer service expert, recognizing that exceptional service is vital to an organization's client interactions.
This distinctive program develops your ability to deliver outstanding customer experiences while representing companies as their frontline ambassador. Core curriculum components include:
Customer relations and sales techniques
Marketing fundamentals
Software applications
Managing client expectations
Destination of Study
Subjects of Study
Language Requirements
English
IELTS 6.0
Qualification Requirements
Ontario Secondary School Diploma (OSSD), or equivalent, or mature student status (19 years or older)
Grade 12 English (E, C, or U), or equivalent,
IELTS - 6.0 with no band score less than 5.5
TOEFL - 550 Paper-based and 80+ minimums of 20 for the Internet-based test
Grade 12 English (E, C, or U), or equivalent,
IELTS - 6.0 with no band score less than 5.5
TOEFL - 550 Paper-based and 80+ minimums of 20 for the Internet-based test
Tuition
CAD
16,649