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Prepare for technical support roles with this foundational certification. The program teaches local network management and application-level support, encompassing hardware/software troubleshooting, installation, configuration, and system documentation. You'll develop expertise to deliver exceptional computer assistance to users.
The Application & Desktop Support Specialist Certificate equips students with skills for entry-level tech support roles. These positions involve maintaining computer systems across networks, providing user assistance, and creating technical documentation. Coursework aligns with industry certifications like CompTIA A+, Network+, Security+, and parts of Cisco CCNA. Graduates qualify for roles such as IT Specialist, Desktop Support Technician, Help Desk Analyst, and Technical Support Specialist. Credits may transfer toward IT Associate degrees or Cybersecurity Bachelor's programs.
This 45-credit, one-year certificate program focuses on LAN computer support, end-user technical assistance, and documentation development.